Mental Health Center Provides Access after Denial

Covered Entity: Mental Health Center

Issue: Access, Authorization

The complainant alleged that a mental health center (the “Center”) improperly provided her records to her auto insurance company and refused to provide her with a copy of her medical records. The Center provided OCR with a valid authorization, signed by the complainant, permitting the release of information to the auto insurance company. OCR also determined that the Center denied the complainant’s request for access because her therapists believed providing the records to her would likely cause her substantial harm. The Center did not, however, provide the complainant with the opportunity to have the denial reviewed, as required by the Privacy Rule. Among other corrective action taken to resolve this issue, the Center provided the complainant with a copy of her records.

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